Blizzard For Business delivers telecoms, utilities and sustainability services to business customers. While we may not produce all components of these services ourselves, we take responsibility for the services we provide and will work with our suppliers to ensure any issues are resolved promptly.
We make every effort to ensure our customers are satisfied with the service and the products they receive from us. However, when things do go wrong, we take complaints seriously and aim to resolve them as quickly and efficiently as possible.
Step 1
If you wish to make a complaint about our service, please contact Blizzard Customer Services in the first instance. We will make every reasonable effort to resolve your complaint.
You can contact us by:
• Telephone: 0330 400 0487
• Email: hello@blizzardforbusiness.com
• Post: Complaints, Blizzard For Business, 7 Grovelands, Boundary Way, Hemel Hempstead, Hertfordshire, HP2 7TE
If you make your complaint by phone, our advisors will discuss the issue with you and aim to resolve it during the call where possible. If you contact us in writing, we will acknowledge receipt of your complaint, inform you of the next steps and expected response times, and provide a point of contact for updates.
We aim to resolve complaints promptly and will keep you informed throughout the process. We typically aim to resolve complaints within 10 working days; however, depending on the nature of the issue, this may not always be possible.
Step 2
If you remain dissatisfied with the resolution provided by Customer Services, you may request that your complaint is escalated to a Supervisor.
Step 3
If you remain dissatisfied following the Supervisor’s review, you may request that your complaint is escalated to the Operations Manager. They will carry out a detailed investigation and provide a formal written response within 28 days of the complaint being referred to them.
This investigation may include speaking with you and any relevant third parties to establish the circumstances of the complaint, as well as reviewing any supporting documentation provided.
Step 4
If more than 8 weeks have passed since you first raised your complaint and it remains unresolved to your satisfaction, or if you have received a letter from us confirming that your complaint has reached “deadlock”, you may be able to refer your complaint to an approved Alternative Dispute Resolution (ADR) scheme. This is an independent and impartial service, and there is no charge for using it.
If your complaint relates to telecoms services, please contact:
Ombudsman Services: Communications
Post: The Communications Ombudsman, P.O. Box 730, Warrington WA4 6WU
Phone: 0330 440 1614
Email: enquiry@commsombudsman.org
Website: commsombudsman.org
Your complaint would be with Blizzard Telecom Ltd.
If your complaint relates to energy brokering services, please contact:
Energy Ombudsman
Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org
Website: energyombudsman.org
Your complaint would be with Blizzard Utilities Ltd.